Shipping policy

SHIPPING AND DELIVERY

How we pack

All our ceramics are handmade and packed by hand here on Södermalm. Each piece is wrapped in tissue paper and bubble wrap before going into a box. We would rather over-pack than risk anything breaking on the way.

Delivery time

We ship with PostNord, usually within 1–3 working days of receiving your order. Delivery then normally takes 1–3 working days within Sweden. During peak season it may take a little longer – we will let you know if there is a delay.

You will receive a tracking number by email once your parcel has been sent.

Shipping cost

Shipping is calculated at checkout based on the weight of your order. Shipping is free on orders over SEK 1,200.

Where do I collect my parcel?

Your parcel is delivered to a PostNord service point near you, and you will be notified when it is ready to collect. Parcels are held at the service point for 14 days. If it is not collected, it is sent back to us and we deduct the return shipping cost from your refund.

If something arrives broken

Contact us within a reasonable time at order@keramiken.se with a photo of the damage and, if possible, of the packaging. We will replace the item or refund you. Please keep the packaging until the matter is resolved – it may be needed for a claim against the carrier.

Right of withdrawal

You have a 14-day right of withdrawal from the day you receive the item. Contact us and we will help you with the return. The item must be returned in essentially unchanged condition and preferably in its original packaging. You pay for the return shipping. We will refund you within 14 days of receiving the return.

Handmade means variation

Our products are made by hand, and small differences in shape, colour and glaze surface occur. This is not a defect but a result of the craft, and it makes every piece unique.

Questions?

Get in touch at order@keramiken.se and we will reply as soon as we can.